Privacy Policy

Effective Date: 12.02.2024

At Triptych Uncommon Ltd and Uncommon SV11 Ltd (collectively referred to as "we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our websites and services.

1. About Us

Triptych Uncommon Ltd (Company No. 14906668) and Uncommon SV11 Ltd (Company No. 11423217) are registered in England.
For any privacy-related concerns, you can contact us at:
Email: Info@uncommon-london.com
Address: 185D Park Street, London SE1 9RW

2. Data We Collect

We may collect and process the following types of personal data:

Personal Identifiers: Name, email address, phone number, and postal address.
Transaction Data: Payment information and details of purchases made with us.
Technical Data: IP address, browser type, and device information.
Usage Data: Information about your interaction with our website (e.g., pages viewed, time spent).
Marketing Preferences: Your preferences for receiving marketing materials.

3. How We Use Your Data

We process personal data for the following purposes:

To provide our services, including processing orders and reservations.
To manage and respond to inquiries or customer service requests.
To send promotional communications, where you have opted in.
To improve our website, products, and services through analytics.
To comply with legal obligations, such as tax or accounting requirements.

4. Legal Basis for Processing

We rely on the following lawful bases for processing your data:

Consent: For marketing communications and optional data collection.
Contractual Necessity: To fulfill orders or reservations.
Legal Obligation: For compliance with applicable laws.
Legitimate Interests: For analytics and improving customer experience.

5. Sharing Your Data

We may share your personal data with:

Service Providers: Payment processors, hosting providers, and marketing platforms.
Regulatory Authorities: Where required by law.
Third Parties: In the event of a business transfer, merger, or acquisition.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example, transaction data may be retained for up to seven years for tax purposes.

7. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

8. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your data.
Correction: Correct inaccuracies in your data.
Erasure: Request deletion of your data (where legally permissible).
Restriction: Restrict processing of your data.
Data Portability: Receive your data in a machine-readable format.
Objection: Object to certain types of processing, such as direct marketing.
Complaint: Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at Info@uncommon-london.com

9. International Data Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by regulatory authorities.

10. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze traffic. For detailed information on cookies, including how to manage your preferences, see our Cookie Policy.

11. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in legal or business requirements. The updated policy will be posted on this page with the effective date.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact:
Email: Info@uncommon-london.com
Address: Uncommon, Triptych, 185D Park Street, London SE1 9RW

Cookie Policy

Effective Date: 12.02.2024

Triptych Uncommon Ltd and Uncommon SV11 Ltd ("we," "our," or "us") use cookies and similar tracking technologies on our websites to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences or login details.

2. Types of Cookies We Use

We use the following types of cookies:

Essential Cookies: These are necessary for the website to function and cannot be turned off in our systems. They are typically set in response to your actions, such as setting privacy preferences or logging in.
Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, so we can improve the site’s functionality.
Functional Cookies: These enable enhanced functionality and personalization, such as remembering your preferences or location.
Advertising/Targeting Cookies: These cookies track your browsing activity to deliver targeted advertising based on your interests. They may be set by third-party advertising networks.

3. Cookies We Use

Below is an example of the cookies we use on our website:

Cookie Name Purpose Duration Type

session_id Maintains user session state. Session (expires on close)

Essential

_ga Google Analytics tracking. 2 years

Performance

remember_me Saves login credentials. 30 days Functional

ad_tracking

Tracks user for personalized ads. 1 year Advertising/Targeting

4. Third-Party Cookies

We may allow third-party service providers (e.g., Google Analytics, Facebook Pixel) to place cookies on your device to collect information about your browsing activity. These providers have their own privacy policies, and we encourage you to review them.

5. Managing Your Cookie Preferences

You can control or delete cookies at any time through your browser settings. Most browsers allow you to:

View what cookies are stored on your device.
Delete all or specific cookies.
Block cookies from being set.
Receive alerts before cookies are stored.

Please note that disabling certain cookies may affect the functionality of our website.

6. Updating This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies or for legal and regulatory purposes. Updates will be posted on this page with a revised effective date.

7. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us at:
Email: Info@uncommon-london.com
Address: Uncommon,185D Park Street, London SE1 9RW